PRIVACY POLICY
Effective date: January 8, 2026
Last updated: October 13, 2026
Eco Refill Solutions (“ERS,” “we,” “us,” or “our”) explains in this Privacy Policy how we collect, use, and disclose personal information through ecorefillsolutions.com, our online inquiry forms, Facebook and Instagram lead forms, and related business communications.
Information we collect
Information you provide. When you contact us, submit an inquiry, request information about our programs, or subscribe to updates, we may collect your name, email address, telephone number, company or organization, job title, business location, service interests, and information you include in your message. The information collected depends on the form you complete and what you choose to provide.
Information from Facebook and Instagram. If you submit a Meta lead form, we receive the information you submit, which may include details prefilled by Meta that you review before submitting. We may also receive information about the campaign or form associated with your inquiry.
Website and device information. Our website platform may collect your IP address, browser and device information, pages viewed, referring URLs, approximate location derived from your IP address, and interactions with our website. Cookies and similar technologies may be used for these purposes.
Please do not include passwords, government identification numbers, payment card details, health information, or other sensitive personal information in our inquiry or lead forms.
How we use information
We use personal information to:
Respond to inquiries and provide requested information about ERS programs and services.
Assess business needs, discuss service availability, prepare proposals, and coordinate requested follow-up.
Manage customer and prospective customer relationships.
Send news and marketing updates where permitted and consistent with your choices.
Operate, secure, troubleshoot, and improve our website and communications.
Review campaign reports and understand the source and quality of inquiries.
Meet legal obligations and protect our rights.
Submitting an inquiry allows us to respond about that inquiry. It does not, by itself, enroll you in a newsletter or authorize automated marketing calls or text messages.
How we disclose information
We may disclose information to providers that help us operate our website, host or store information, manage email and business communications, maintain customer records, or support our advertising campaigns and review campaign reports. Our website is hosted on Squarespace. Information may be accessed by authorized ERS personnel and contractors who need it for their work.
We do not sell personal information for money, disclose it for cross-context behavioral advertising, or upload inquiry contact lists to advertising platforms to create customer-list audiences. Service providers may process information to support the purposes described in this policy. Meta independently processes information provided directly on Facebook and Instagram under its own privacy policy.
We may disclose information when required by law, to protect people or our rights, or in connection with a business transfer, subject to applicable protections. We may also disclose information at your direction or with your consent.
Website cookies and Meta lead forms
Our website is hosted on Squarespace. Cookies and similar technologies may support website operation, security, preferences, and website usage measurement. You can manage cookies through your browser and through any cookie controls offered on the website. Restricting cookies may affect some features.
We do not use the Meta Pixel, Meta Conversions API, or other website advertising trackers to send website activity or inquiry contact details to advertising platforms under this policy. If we introduce these practices, we will first update this policy and implement the notices, choices, and consent mechanisms required by applicable law.
Our website does not use browser Do Not Track signals to change its operation. We do not use website information to track individuals over time across unrelated websites for behavioral advertising. Global Privacy Control is a separate opt-out signal. Because we do not sell or share personal information for cross-context behavioral advertising under this policy, there is no such sale or sharing to opt out of.
Facebook and Instagram may collect information about your activity on their platforms, including interactions with advertisements and lead forms. Meta’s independent practices are explained in the Meta Privacy Policy. Submitting a Meta lead form provides the submitted information to ERS so we can respond to your inquiry; it does not require website advertising tracking.
Your choices and privacy requests
You can unsubscribe from marketing emails using the link in the email or contact us to request that marketing communications stop. We may still send communications necessary to respond to a request or administer an existing business relationship.
Contact us using the details below to request access to, correction of, or deletion of information you have provided. Depending on your location and whether the relevant law applies to ERS, you may have additional rights to know about our collection, use, and disclosure of personal information, obtain a copy, correct inaccuracies, request deletion, and opt out of sale or sharing. We do not sell or share personal information for cross-context behavioral advertising under this policy. We will not discriminate against you for exercising rights provided by applicable law. An authorized agent may submit a request on your behalf where permitted by law; we may require evidence of authorization. Where permitted and necessary, we may need to verify your identity before fulfilling an access, correction, or deletion request. Some information may need to be retained for legal, security, or business recordkeeping purposes.
Retention and security
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, considering the status of an inquiry or business relationship, legal obligations, security needs, and recordkeeping requirements.
We use reasonable safeguards designed to protect personal information. No website, transmission method, or storage system can guarantee complete security.
Processing locations
ERS is based in the United States. Information may be processed in the United States and other locations where our authorized personnel or service providers operate. Privacy laws may differ between locations.
Children’s privacy
Our website and services are intended for business audiences and are not directed to children under 13. If you believe a child has provided personal information to us, please contact us so we can review and address it.
Other websites and platforms
Links to other websites and interactions directly with third-party platforms are subject to those parties’ privacy practices. This policy covers ERS’s handling of information, not the independent practices of those third parties.
Changes to this policy
We will post updates on this page and revise the “Last updated” date. Where required by law, we will provide additional notice of material changes.
Contact us
Eco Refill Solutions
Attn: Privacy inquiries
4588 East 2nd Street, Suite K
Benicia, CA 94510, United States
Email: info@ecorefillsolutions.com
Telephone: +1 707-704-2324